GoHighLevel Voice AI PricingWhat an AI Receptionist Really Costs Per Minute
Voice AI, per minute
Pay-per-useKey facts
GoHighLevel Voice AI pricing at a glance
Checked October 10, 2026 · HighLevel AI Product Pricing
- Voice Engine
- $0.045/min (since 20 May 2026)
- Voices (TTS)
- $0.015–$0.170/min
- Speech-to-speech
- $0.10–$0.20/min all-in
- Phone (inbound)
- $0.01165/min
- Phone (outbound)
- $0.0166/min
- AI Employee Growth
- $50/mo: 100 min included
- AI Employee Unlimited
- $97/mo: unlimited (fair use)
How it’s priced
How GoHighLevel prices Voice AI
HighLevel’s formula: minutes × (Voice Engine + voice) + language-model tokens + phone charges.
- Step 1
Voice Engine $0.045/min
Speech recognition and conversation handling, per minute.
- Step 2
Voice $0.015–$0.170/min
The text-to-speech voice you pick. OpenAI and Cartesia are cheapest; ElevenLabs V3 is premium.
- Step 3
Language-model tokens
The AI model that decides what to say, billed per token. Small models cost fractions of a cent.
- Step 4
Phone charges
About $0.01165/min inbound, $0.0166/min outbound. Always extra, on every plan.
Cost by voice
Voice AI cost per minute by voice
The voice you choose changes the price more than anything else.
| Compare | Voice | Engine + voice | + inbound phone |
|---|---|---|---|
| Traditional pipeline | |||
| OpenAI TTS | $0.015 | $0.060 | $0.0716 |
| Cartesia | $0.015 | $0.060 | $0.0716 |
| ElevenLabs V2.5 | $0.035 | $0.080 | $0.0917 |
| ElevenLabs V3 | $0.170 | $0.215 | $0.2267 |
| Speech-to-speech (voice and model in one) | |||
| Google Gemini 3.1 Flash Live (preview) | included | $0.10 | $0.1117 |
| OpenAI gpt-realtime-2/2.1 | included | $0.20 | $0.2117 |
Rates from HighLevel’s AI pricing article (updated 28 September 2026) and phone pricing guide.
Real example
What one AI receptionist call costs
A 4-minute inbound call answered by Voice AI with a standard OpenAI voice, on pay-per-use.
- Voice Engine + voice (4 min) $0.240
- Inbound phone (4 min) $0.047
- Language-model tokens a fraction of a cent on small models
≈ $0.29 per call
Monthly cost
Voice AI monthly cost: pay-per-use vs Growth vs Unlimited
AI cost only, standard OpenAI voice, before phone charges and tokens. Per sub-account.
| Compare | Pay-per-use | Growth $50 | Unlimited $97 |
|---|---|---|---|
| AI minutes per month | |||
| 100 | $6.00 | $50.00 | $97.00 |
| 300 | $18.00 | $62.00 | $97.00 |
| 1,000 | $60.00 | $104.00 | $97.00 |
| 2,000 | $120.00 | $164.00 | $97.00 |
Break-even
When the $97 Unlimited plan pays for itself
The pricier your voice, the sooner Unlimited wins.
Measure it
What to measure for an AI receptionist
Cost per minute is the wrong number. Track what the calls produce.
Answered calls
Especially after hours and during busy times.
Appointments booked
The main return on an AI receptionist.
Transfers to a person
Calls the AI correctly handed over.
Cost per booking
AI + phone cost ÷ appointments booked.
- Set an AI usage limit (“Block AI at the limit”) while you test
- Review calls weekly in the first month and tighten the prompt
What users report
Common GoHighLevel Voice AI problems, and the fixes
From HighLevel’s Voice AI ideas board and help centre.
“The AI voice sounds robotic”
A long-running request on HighLevel’s Voice AI ideas board, comparing it with more realistic competitors.
Fix Test ElevenLabs V2.5 ($0.035/min) or speech-to-speech models on real calls; the price difference is small per call.
Source: HighLevel ideas board: Voice AI“It doesn’t remember returning callers”
Users have asked for Voice AI to recognise callers and what they called about before.
Fix Use the contact record and conversation history in your workflows; keep watching the request for updates.
Source: HighLevel ideas board: caller recognition“Spam calls burn minutes and create fake contacts”
Robocalls used to create contacts and trigger workflows.
Fix Turn on Smart Call Ending and Spam Protection; it can detect spam during calls and block repeat numbers.
Source: HighLevel spam protection guide“My bill was higher than the per-minute rate”
Phone charges and the chosen voice are often left out of estimates; many guides still quote the old $0.13/min rate.
Fix Budget voice + engine + phone: about $0.072/min inbound with a standard voice, and set a usage limit.
Source: HighLevel AI Product Pricing
Expert take
Is GoHighLevel Voice AI worth it?
GoHighLevel Voice AI pricing FAQ
How much does GoHighLevel Voice AI cost per minute?
Is Voice AI included in the GoHighLevel plan?
Does AI Employee Unlimited include outbound Voice AI?
Are phone charges included in the $97 plan?
When is the $97 Unlimited plan cheaper than pay-per-use?
What happened to the old $0.13 per minute rate?
Can GoHighLevel Voice AI answer missed calls and book appointments?
Can Voice AI make outbound calls?
What should I measure for an AI receptionist?
Can I stop spam calls wasting AI minutes?
Footnotes
- HighLevel “AI Product Pricing” (modified 28 September 2026) and LC Phone Pricing & Billing Guide. Examples use the OpenAI voice and exclude LLM tokens. Checked October 10, 2026. Back to text
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