GoHighLevel SupportEvery Way to Contact HighLevel and Get Answers Faster
HighLevel support, 24/7
- Live chat (AI or a person)
- Zoom support call
- Support ticket by email
- Phone: +1 (888) 732-4197 admins
- General support email
- Hours
- 24/7
- Channels
- Live chat, Zoom, ticket, phone
- In the app
- Blue “?” button (agency users, desktop)
- Phone (US)
- +1 (888) 732-4197: sales, billing, login
- Support email
- None: open a ticket
- Billing email
- billing@gohighlevel.com
- Premium Support
- $500/mo or $5,000/yr
- Standard waits
- Chat about 6 minutes; ticket 10 hours
Channels
Every way to contact GoHighLevel support
| Compare | Best for | Who can use it |
|---|---|---|
| In the app (24/7) | ||
| Live chat | Quick questions and troubleshooting | Agency admins and users |
| Zoom support call | Problems easier to show than explain | Agency admins and users |
| Support ticket | Issues that need investigation; replies by email | Agency admins and users |
| Outside the app | ||
| Phone +1 (888) 732-4197 | Sales, billing and login issues | Verified agency admins |
| billing@gohighlevel.com | Payments, plan changes, reactivation | Account owners |
| Website chat or support form | Login help when you can’t get in | Anyone |
From HighLevel’s support options article (modified 3 August 2026). Unresolved chats and calls become tickets.
How to
How to open support inside GoHighLevel
- Step 1
Use a desktop browser
The support button isn’t in the mobile app.
- Step 2
Click the blue “?”
Top right of the HighLevel app, as an agency admin or user.
- Step 3
Choose a channel
AI chat, a person on chat, a Zoom call or a ticket.
- Step 4
Share the details
Account, steps to reproduce, screenshots or a screen recording.
Teams
Which HighLevel team helps you depends on your account’s age
| Compare | Team | How to reach them |
|---|---|---|
| Your stage | ||
| Not signed up yet | Demo team | speakwith.us/demo |
| Trial or first 14 days | Trial Experience Team | speakwith.us/kickoff |
| Paying, first 90 days | Success Team | speakwith.us/success |
| Paying, after 90 days | Support Team | Chat or Zoom in the app |
Booking links as listed in HighLevel’s support article. During a trial, the bootcamp’s live sessions also cover setup: see GoHighLevel free trial.
Phone
GoHighLevel support phone numbers
For sales, billing and login issues. Callers are verified as agency admins.
- United States
- +1 (888) 732-4197 (option 2: billing)
- United Kingdom
- +44 808 502 2329
- Australia
- +61 1800 983 916
- South Africa
- +27 87 250 2674
- Netherlands
- +31 97010208764
- Philippines
- +63 1800 1 550 0097
- Have your agency relationship number ready (Settings → Company)
- Call from, or know, the agency admin’s login email
- Product questions are faster on chat or Zoom
Tips
How to get a faster answer from HighLevel support
- Check status.gohighlevel.com first: it may be a known incident
- One issue per chat or ticket
- Include the sub-account, the contact or workflow name, and exact error codes
- Add a screen recording of the problem happening
- Reply to ticket emails quickly: HighLevel asks for this so tickets keep moving
- Search the help centre first: many fixes are documented step by step
Agency clients
Using an agency’s HighLevel account? Contact your agency
The phone line also verifies callers as agency admins, so clients of an agency should start with the agency. Location usersLocation users: A user inside one client account (sub-account), as opposed to an agency user who manages the whole agency. are clients and their staff.
More help
Other places to get help
Help centre
Step-by-step articles for almost every feature. help.gohighlevel.com
Status page
Live incidents by product. status.gohighlevel.com
Ideas board
Request and vote for features. ideas.gohighlevel.com
A GHL assistant
A certified VA who fixes and builds inside your account. GoHighLevel VA
White-label support
We answer your clients under your brand. White-label support
An expert
Complex builds, fixes and audits. GoHighLevel expert
What users ask
Support questions from Reddit, answered
“What’s GoHighLevel support actually like?”
The #6 result for “gohighlevel support”.
Fix Chat and Zoom are 24/7, with standard waits around 6 minutes. Clear, single-issue requests with recordings get resolved fastest.
Source: r/gohighlevel: GoHighLevel support“I can’t get help from support anymore”
A frustrated user thread.
Fix Check whether you’re an agency user (location users don’t get the support button), use Zoom for complex issues, and consider Premium Support or a dedicated GHL assistant if you need faster turnaround.
Source: r/gohighlevel: Can’t get help from support
Expert take
How we get problems solved quickly
GoHighLevel support FAQ
How do I contact GoHighLevel support?
What is the GoHighLevel support phone number?
Does GoHighLevel have international support numbers?
What is the GoHighLevel support email?
Is GoHighLevel support available 24/7?
Why can’t I see the support button?
How long does GoHighLevel support take to respond?
What is GoHighLevel Premium Support?
Who helps me during my trial?
How do I get help if I can’t log in?
How do I report a bug or request a feature?
How do I check if GoHighLevel is down?
Can someone else handle HighLevel support for my clients?
Footnotes
- HighLevel help centre: 24/7 customer support options (modified 3 August 2026) and Premium Support overview (12 August 2026). Phone numbers, team links and the billing email as listed there. Status page tested live on October 12, 2026. Back to text
Want support that knows your account?
Start a 30-day trial, or hand day-to-day HighLevel fixes to a certified assistant.
- 30 days free
HighLevel’s official bootcamp offer.
- A dedicated GHL assistant
Fixes and builds inside your account.
- Your first automation, built free
Signed up through Revset? Book a free 30-minute Launch Call. We build your first lead follow-up automation with you, live, so new leads get a text and email the moment they come in.
- White-label support
We answer your clients under your brand.