Start GoHighLevel through Revset: 30-day trial + we build your first automation with you, free →
Book a call
How-to guides

GoHighLevel LoginWhere to Sign In and How to Fix Login Problems

Checked October 12, 2026Arsalan Zaffar8 min read

Go to the GoHighLevel loginFix a login problem

Official login addresses

Checked October 12, 2026
  • app.gohighlevel.com: HighLevel
  • app.leadconnectorhq.com: LeadConnector
  • Your agency’s branded domain: agency clients
  • HighLevel / LeadConnector mobile apps
  • status.gohighlevel.com: outages

Key facts

GoHighLevel login at a glance

Checked October 12, 2026 · HighLevel: Troubleshooting login issues

Login page
app.gohighlevel.com
LeadConnector
app.leadconnectorhq.com
Sign in with
Email + password, or Google
Security code
Email, SMS or authenticator app
Password rules
8+ characters, mixed case, number, symbol
Status page
status.gohighlevel.com
Login help (admins)
+1 (888) 732-4197

Where

Which GoHighLevel login page should you use?

Which GoHighLevel login to use
CompareLog in at
Who you are
Agency owner or agency staffapp.gohighlevel.com
LeadConnector accountapp.leadconnectorhq.com
Client of an agencyThe address your agency gave you
On your phoneHighLevel, LeadConnector or your agency’s app
Course student or memberThe Client Portal link from your invite

All addresses tested live on October 12, 2026. Mobile apps: GoHighLevel mobile app guide.

How to

How to log in to GoHighLevel

  1. Step 1

    Open the login page

    app.gohighlevel.com, or your agency’s branded address.

  2. Step 2

    Enter your details

    Email and password, or “Sign in with Google”.

  3. Step 3

    Enter the security code

    From the “Login Security Code” email, a text, or your authenticator app.

  4. Step 4

    Pick an account

    Agency users can switch between the agency view and sub-accounts.

Fixes

GoHighLevel login errors and how to fix them

Find the message you see, then follow the fix.

GoHighLevel login error messages and fixes
CompareWhy it happensFix
Security codes and passwords
“Not able to send the security code at this time”No phone number on your user profileAn admin adds one; sole admins call support
No “Login Security Code” emailFiltered as spamCheck spam and promotions, or sign in with Google
Lost authenticator phoneNo access to the appUse a backup code, then reset them
Forgot password—“Forgot Password?” and use the newest email
Access and browser
“User does not exist in this Agency”Wrong white-label login addressUse app.gohighlevel.com or your agency’s address
“Unable to log you in at this time”Internet provider or antivirus filterTurn off the filter (see below)
Page stuck, never redirectsBlocked cookies or a VPNAllow cookies; turn off the VPN
“Unknown error” or a 400 errorStale site data in the browserClear site data (steps below)

Internet security filters HighLevel says to switch off

  • Spectrum: Security Shield
  • Xfinity: Online security
  • Verizon Fios: Home network protection
  • CenturyLink: Secure wifi
  • McAfee: Web protection

From HighLevel’s login troubleshooting article (modified 10 July 2025). Full 400 steps: GoHighLevel 400 error.

Fix most errors

How to clear site data for GoHighLevel (Chrome)

Fixes most “unknown error”, 400 and stuck-page problems without touching your other sites.

  1. Step 1

    Open app.gohighlevel.com

    Right-click anywhere on the page and choose Inspect.

  2. Step 2

    Application tab

    Open the Application tab, then Storage.

  3. Step 3

    Clear site data

    Click “Clear site data”, close DevTools and refresh.

  4. Step 4

    Log in again

    If it still fails, try an incognito window.

Safari: turn on “Show features for web developers” in Settings → Advanced, then inspect the page, open Storage and delete the site under Local Storage.

Security

Keep your GoHighLevel login secure

  • Use an authenticator app for two-factor codes, and save the backup codes somewhere safe
  • Strong password: 8+ characters with upper and lower case, a number and a symbol
  • Give every team member their own user, never a shared login
  • Agencies can set up single sign-on (SSO) on a white-label domain
  • Never share your security code with anyone, including people claiming to be support

A two-factor codetwo-factor code: A second check after your password: a code by email, text or an authenticator app, so a stolen password alone isn’t enough. is what HighLevel sends after your password. HighLevel guides: authenticator app 2FA · password requirements.

Outages

Is GoHighLevel down, or is it just you?

  • Check status.gohighlevel.com, HighLevel’s official status page
  • Try an incognito window and a different browser
  • Try your phone on mobile data (rules out your network)
  • If only you can’t log in, work through the error fixes above

Open the HighLevel status page.

Help

Still locked out? Who to contact

Agency admins

Call HighLevel on +1 (888) 732-4197 for login issues. Have your agency relationship number and login email ready.

Website chat

Use the chat on HighLevel’s website and say you need login help, or submit the support form.

Agency clients

Contact your agency: they manage your user and can reset access.

What users ask

Login questions from Reddit, answered

  • “Is GoHighLevel down for anyone else?”

    The #5 result for “is gohighlevel down”.

    Fix Check status.gohighlevel.com first. If there’s no incident, clear site data and test from another network.

    Source: r/gohighlevel: Is GoHighLevel down?

  • “400 error when logging in to my agency”

    The #1 result for “400 error in gohighlevel”.

    Fix In a browser, clear site data and cookies. In an API add-on, re-authorise the connection. Full steps in our 400 error guide.

    Source: r/api_connector: 400 error logging in to GoHighLevel

Expert take

What we check first when a client can’t log in

GoHighLevel login FAQ

What is the GoHighLevel login page?
app.gohighlevel.com. Sign in with your email and password or your Google account, then enter the security code HighLevel sends you.
Is the LeadConnector login different?
LeadConnector is HighLevel’s unbranded name. Its login is app.leadconnectorhq.com, and the same account works there.
My agency gave me a different login address. Which do I use?
Use the address your agency gave you. Agencies often put HighLevel on their own branded domain, and your user belongs to that agency.
I’m not getting the login security code. What do I do?
Check spam, promotions and filtered folders for an email titled “Login Security Code”, or sign in with Google. If HighLevel says it can’t send the code, an admin needs to add a phone number to your user profile.
How do I reset my GoHighLevel password?
Click “Forgot Password?” on the login page and enter your login email. Use the most recent reset email only. If it never arrives, ask your agency admin to confirm the email on your profile.
What are the GoHighLevel password rules?
At least 8 characters with upper and lower case letters, a number and a special character.
I lost the phone with my authenticator app. How do I log in?
Use one of the backup codes you saved when setting up the authenticator. Once you’re in, reset your backup codes from My Profile.
What does “User does not exist in this Agency” mean?
You’re logging in through a white-label domain that your user doesn’t belong to. Try app.gohighlevel.com, or the login address of the agency that created your user.
What does “Unable to log you in at this time” mean?
Usually a security filter from your internet provider or antivirus is blocking the login: for example Spectrum Security Shield, Xfinity Online Security or McAfee web protection. Turn it off and try again.
The login page just spins and never loads. Why?
Allow cookies for app.gohighlevel.com and turn off VPNs such as NordVPN, then clear the site data and try again in a fresh window.
I get a 400 error when logging in. How do I fix it?
Open an incognito window; if that works, clear the site data and cookies for app.gohighlevel.com. Our 400 error guide has the full steps.
Is GoHighLevel down right now?
Check status.gohighlevel.com, HighLevel’s official status page. If it shows no incident, the problem is likely your browser, network or login details.
Who can I call if I’m locked out?
Agency admins can call HighLevel on +1 (888) 732-4197 for login problems; you’ll be verified, so have your agency relationship number ready. Clients of an agency should contact their agency first.
Can I log in on my phone?
Yes. Install the HighLevel or LeadConnector app (or your agency’s branded app) and sign in with the same email.
How do students log in to courses?
Through the Client Portal or membership login your course provider sends you, not app.gohighlevel.com. First-time students set a password from the invite email.

Footnotes

  1. HighLevel help centre: troubleshooting login issues (modified 10 July 2025), authenticator app 2FA, password requirements, SSO, white-label domains, membership passwords and 24/7 customer support options (3 August 2026). Login addresses and the status page tested live on October 12, 2026. Back to text

New to GoHighLevel?

Start a 30-day trial and we’ll set up your account and team logins with you.

  • 30 days free

    HighLevel’s official bootcamp offer.

  • Secure from day one

    Users, roles and 2FA set up properly.

  • Your first automation, built free

    Signed up through Revset? Book a free 30-minute Launch Call. We build your first lead follow-up automation with you, live, so new leads get a text and email the moment they come in.

  • Or done for you

    Setup from $497, live in 4–7 days.

Start the 30-day trialHave Revset set it up